If you've ever heard me speak with regards to #CRM and processes, you've no doubt heard my mantra about CRM (any CRM) being an excellent way to digitize existing processes. Meaning that if you find yourself in a process vacuum, don't expect any system to bail you out of that mess. Too often, I hear about organizations looking to some kind of system, whether it's an #ERP, CRM, or even an accounting software, to be the 'silver bullet' to solve all of their woes. When a compan